Strategy consulting

In a hypercompetitive marketplace, leaders of professional services firms looking to grow face a number of problems.

Where and how do you expand your market?
Which services and practices should you specialise in?
Is your business model still fit-for-purpose?
How do you differentiate your offering?
How do you build the right culture?
Do you have the right processes and technologies to support growth?

Our strategy consulting services work with you to critically assess your position in the market. By reviewing your strategic direction, we consider all available options, leverage opportunities, and build on gaps, and help you craft a strategy that leads you to the future.

Did you know...

of firms experience year-on-year growth in client satisfaction

1 %

of firms report business forecasting to be an operational challenge

1 %

of clients will consider 5 or more firms before deciding

1 %

What does strategy consulting entail?

We work with you to define the key outcomes of any engagement with us.

Drawing upon our decades of experience, we put together an approach that gathers the information we need to inform our advice. This may take the form of desktop reviews of your internal documents, interviews with key stakeholders, and using the client and market data we hold.

We have a library of tested managed processes and workshops to engage your team and create buy-in on any new directions.

Our strategy consulting includes:

Developing go-to-market strategies

Know which segments to target and how to build brand equity.

Diagnosing business performance

Evaluate your pricing structure, service performance, and client management.

Strategy reviews

Assess the effectiveness of your business models, including succession.

Implementation guidance

Hands-on experience turning our data into action in your firm.

Who do we do it for?

We work closely with professional services leaders in accounting, legal, management consulting, built and natural environment consulting, and IP specialist firms. For many years we have done extensive research and analysis into what works for these areas of focus, which enables us to impart that knowledge for similar firms seeking a new strategic direction.

Why use our strategy consulting services?

Our consulting team have worked in or with professional services firms for decades. We have a cumulative 150+ years’ of experience in this sector.

Using evidence-based business strategies, we help you review your direction, assess your internal resources, identify the trends in your industry, and guide you in the execution of your chosen approach. We help you identify achievable pathways for growth, and we guide you confidently towards implementation.

What our clients say about us

""With the huge focus on trust in our profession, Beaton’s new benchmarking report provides Grant Thornton invaluable insights into our trust and reputation. This data, where we can compare to competitors, helps us understand how we most effectively deepen our clients’ trust in us. The clear presentation and analysis make the report easy to understand. We use this actionable data to train our people and inform our strategy. We highly value Beaton’s experience and expertise.""

""We can't improve what we don't ourselves measure and Beaton’s research provides us with the evidence and measures. Every business that wants to improve customer service needs this benchmarking.""

""Objective market feedback is invaluable to our firm – it provides insight that shapes our business now, and for the future. The information we gain from Beaton offers unbiased insights into what matters most to our clients, supporting our ambition to become trusted advisors.""

"“We’ve tracked our progress over many years and each year Beaton Benchmarks has helped us focus in on particular themes to drive improvement. A few years ago, for example, we had a major push on responsiveness and what that meant for our clients. It is particularly helpful to have insights across the funnel – from awareness through to repeat business.”"

"“Beaton Benchmarks has been a valuable tool in helping us improve our client service by providing us with valuable insights into our clients' needs and expectations. These reports are rich in data and we use them to inform strategy, marketing, business development and pricing decisions … The reports have enabled us to benchmark our performance against our competitors and identify areas where we can improve our services. The reports have also helped us identify areas where we excel. By understanding our strengths, we can continue to focus on these areas and differentiate ourselves in the market.”"

"“Our goals for next year will focus on what’s important to our clients. To do this we will analyse the feedback from the Beaton survey, and break down the customer journey into stages … We are able to see what is important to the client and focus on how we can improve their experience. This covers all aspects of our business, including training, resources, people, culture.” "

""We find it all valuable – providing a holistic view of our brand, performance and market. The personalised debriefs assist in elevating the information to our senior leaders and help dissect the data and identify meaningful actions."

Read the full case study"

Take the next step

Book a free consultation with us to start developing a new strategic direction for your business.